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Grizzly Team LoginParts Store Manuals Warranty Registration PURVEYORS OF FINE MACHINERY® Please allow up to two business days for an email response. Home WELCOME TO GRIZZLY SUPPORT Let’s get started. Search Categories What can we help you find? Contact Us Get in Touch Job Opportunities Free CatalogEspañol Ordering & Payments Shipping & Delivery Order Status/Tracking Placing & Changing Orders Gift Certificates Tax Information Returns Return Policy Damaged Products Product Warranties Technical Replacement Parts Troubleshooting Product Manuals Videos FAQs My Account Grizzly.com Accounts Policies Terms & Conditions Privacy Policy Freight Delivery Policy Store Information Showrooms & Hours Showroom Pick Up Orders Showroom Sales & Events Scratch & Dent Items Team Members Reference Guide Technical Service Quality Corner Browse Common Questions Top Articles Recently Viewed Promoted articles How do I receive freight deliveries? Common questions about our freight policy to get your shipments safe and sound. Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street. We estimate, but cannot guarantee, that freight shipments may take 7-10 business days for delivery due to carrier delays. If you are tracking your order on the carrier’s website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area. The carrier will call to make an appointment for residential deliveries, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us. Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online. You may also choose to pick up your freight from the carrier’s local terminal. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load. It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible. What does Grizzly charge for shipping? Shipping and Freight Policy: Grizzly offers free standard shipping on most non-freight items for qualifying orders of $50 or more to any location within the contiguous 48 US States. Free shipping does not apply to items designated as "special shipping." Items designated as "special shipping" have flat-rate shipping and handling charges per item that are assessed by the weight and size of the item. We are unable to waive or alter these charges to help keep our prices as low as possible and stay competitive for our customers. Purchases of qualifying non-freight items ordered at the same time as freight items will not be charged the additional small shipping charge (see chart below). We encourage everyone to take advantage of free shipping on qualifying accessories and consumables when ordering. If you’re ordering non-freight items under $50, the shipping and handling charges are as follows: Order Total Shipping Under $14.99 $6.99 $15 to $24.99 $11.99 $25 to $49.99 $15.99 $50 and over* Free *Free Shipping Exclusions : Items that do not count towards the minimum $50.00 merchandise total or qualify for free shipping include: Digital items, such as software or South Bend Serial Cards Gift Certificates Shipping Assessorials such as Liftgate Special shipping items . Special Shipping items are identified by individually assigned shipping rates located on their item pages and at checkout. For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply. We provide a shipping quote for all freight and oversize deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories. Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice. Select non-freight items that are considered special shipping due to the size or weight of their package must be shipped separately from other non-freight items and do not qualify for free shipping. For additional information or to request a quote, please get in touch with our Contact Center by PHONE or by clicking HERE to submit a ticket. How are returns processed when they are received back into your warehouse? Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times. If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances. All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund. Click HERE to learn how to create a return. How do I report freight damage? Handling Damaged Deliveries We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit. Inspection upon receipt When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment. Reporting Damages If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE . This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER . We will work with you to resolve the issue as soon as possible. Resolving Damages We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to...